If you are dissatisfied with any aspect of the services provided to you by Merlyn Advisors Ltd, you may write to The Compliance Department, Merlyn Advisors Ltd, 49 Grosvenor St, London, W1K 3HP or info@merlynadvisors.co.uk . We take every complaint seriously and your complaint will be handled in accordance with the relevant rules of the Financial Conduct Authority (FCA), which may differ depending upon your status, although please note that it is Merlyn Advisors Ltd aim to resolve every complaint fairly and in a timely manner.  Merlyn Advisors Ltd has a written internal complaints handling policy, as required by the FCA rules. You can obtain a copy of this on request, and in the event you should have cause for complaint about the services, which Merlyn Advisors Ltd provides, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service at Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 0234 567 or at www.financial-ombudsman.org.uk.